The Headway Co Blog
Practical AI for Australian businesses
Plain-English answers on adopting AI safely and getting the rules right. Browse by topic, or read everything below.
AI or automation: picking the right tool for the job
A business that completed zero client feedback forms in years now completes every one, and there is no AI in it. Where plain automation beats AI, where AI earns its place, and the question to ask before you build anything.
Do I need to tidy up my files before we use AI?
Someone connects an AI tool to the company file store and asks what was agreed about the restructure — and it answers, citing a role list that's been sitting in a shared folder since 2019. Nothing malfunctioned. That's the problem.
How do I reduce costs when using AI?
Someone at a small business meeting up in Moreton Bay said the productivity was outstanding — and then the bill arrived. Six things that actually reduce what you spend, including the settings page hardly anyone has opened.
Your staff are already using AI. You just don't know which bits.
Two thirds of staff at large, well-governed companies have used AI tools at work they believed weren’t permitted. Why asking your team about it in a meeting gets you a tidied-up answer, and the poll-then-workshop method that gets you the real one.
What to never put into an AI tool
A business owner had an AI agent sorting years of files on his laptop. He had no idea what the training setting was, or how long anything was kept. The list I give clients — what shouldn't go into a general AI tool, and where Australian privacy law actually sits.